Frequently asked questions
Updated on 22/05/2023
What can I expect?
- My support worker…
- Where will I be seen?
- How often will I be seen?
- If you are unable to attend your appointment…
My support worker
Following receipt of your referral you will be allocated a support worker within 5 working days where possible. They will contact you to arrange your first appointment. Please provide a number on your referral where we can contact you on. Your worker can help you to move to a greater understanding of the impact of substance misuse on you, end your isolation and give you coping skills to better manage the day to day problems that you may encounter. We cannot offer a solution, but we can help you to survive each day.
Confidentiality - What if I know my support worker?
Family support link understand the importance of confidentiality. If you were to meet with a support worker that you may know from outside of Family support Link, this may prove a barrier for you accessing our support. All of our support workers follow both internal and external legislation and policy surrounding data protection and confidentiality and your support worker will discuss this with you at your initial appointment. If following this initial meeting you still see this as a barrier please contact our office on 01933 227078 and ask to speak to a manager.
Confidentiality - What happens if my support worker sees me outside of our appointment?
Family support Link understands that you may be concerned about encountering your support worker outside of your appointments. Your support worker would not acknowledge you outside of your appointment as we understand the importance of confidentiality.
Where will I be seen?
Our main office is based in Wellingborough and we have an office in Northampton and utilise satellite offices across the county to make the service accessible as possible.
We also offer walk and talk support sessions (weather permitting).
Face to face appointments are offered as standard but should you be unable to attend face to face appointments we can offer, Telephone and online options. Please let us know if you are unable to attend face to face appointments and we will discuss the available options with you.
How often will I be seen?
This is dependent on individual need and is something that you can discuss with your support worker. We will always strive to meet your needs with appointments where possible.
If you are unable to attend your appointment.
We understand that sometimes life gets in the way. However, as a small charity the cost of missed appointments has a huge impact. Every appointment that is not attended or cancelled at short notice has a financial cost to the charity and means we are unable to allocate the appointment to another person in need of support.
We ask that you provide at least 48 hours' notice if you need to cancel your appointment by letting your support worker know or calling our main office on 01933 227078. Cancelling your appointment may mean that your support worker is unable to offer you another appointment within any time frame you request.