Frequently asked questions
What can I expect?
- How long will I be seen for?
- If you are unable to attend your appointment…
- Can I bring someone to support me?
- Do you work with children?
- Can you see me in my home?
- Will you tell anyone what we talk about?
- Adult group support
- Wellbeing groups
- Children and young people groups
- Compliments & Feedback
My support worker
Following receipt of your referral you will be allocated a support worker within 5 working days where possible. They will contact you to arrange your first appointment. Please provide a number on your referral where we can contact you on. Your worker can help you to move to a greater understanding of the impact of substance misuse on you, end your isolation and give you coping skills to better manage the day to day problems that you may encounter. We cannot offer a solution, but we can help you to survive each day.
Confidentiality - What if I know my support worker?
Family support link understand the importance of confidentiality. If you were to meet with a support worker that you may know from outside of Family support Link, this may prove a barrier for you accessing our support. All of our support workers follow both internal and external legislation and policy surrounding data protection and confidentiality and your support worker will discuss this with you at your initial appointment. If following this initial meeting you still see this as a barrier please contact our office on 01933 227078 and ask to speak to a manager.
Confidentiality - What happens if my support worker sees me outside of our appointment?
Family support Link understands that you may be concerned about encountering your support worker outside of your appointments. Your support worker would not acknowledge you outside of your appointment as we understand the importance of confidentiality.
Where will I be seen?
Our main office is based in Wellingborough with satellite offices across the county to make the service accessible.
We also offer walk and talk support sessions (weather permitting) and digital options for appointments through Zoom or Teams and your Support Worker will discuss these options with you and try to accommodate, what works best for you.
How often will I be seen?
This is dependent on individual need and is something that you can discuss with your support worker. We will always strive to meet your needs with appointments where possible. Our service is not time limited and the duration of your support will be reviewed with your support worker on a regular basis.
Your session will last for 45 minutes. Your first session will be slightly longer as we will ask you to complete our paperwork which includes complaints, confidentiality and client contract. Our sessions are led by your needs and allow you to talk about your feelings and emotions surrounding your loved ones substance misuse. At the end of each session your worker will book your next appointment.
If you are unable to attend your appointment.
We understand that sometimes life gets in the way and you may be unable to make your appointment. All we ask is that should you need to cancel or re-arrange, please let your support worker know or call our main office on 01933 227 078 ASAP as this appointment could then be used should another client require it.
Can I bring someone to support me?
This is possible where necessary, however this should be arranged in advance with your support worker.
Do you work with children?
Yes, we work with children from 5 years old upwards. We see them either in an educational setting or a mutually agreed safe place.
Can you see me in my home?
Unfortunately we are unable to make home visits. We can offer telephone or online support through Zoom or Teams if required.
Will you tell anyone what we talk about?
Family Support Link understands the importance of confidentiality. Please ensure you have read and understood our confidentiality policy. This will be further discussed with your support worker at your initial appointment.
Our helpline is available from 10am – 2pm Monday to Friday. We will respond to messages on a regular basis if you leave a name and contact number.
Adult Support Groups
There are support groups offering peer support facilitated by Family Support Link workers across Northamptonshire, we are currently running an on-line group on a Wednesday evening and a face-to-face group on a Tuesday evening in Northampton, your support worker will be able to give you further information on all the groups. If you do not have a support worker or need further information, please email us at firstname.lastname@example.org or call our office on 01933 227078.
We are running a timetable of wellbeing Adult groups and post a timetable of events on our Facebook events page. We also have an allotment in Northampton that you can get involved in. your support worker will be able to give you further information on all these groups and the allotment. If you do not have a support worker or you need further information, please email us at email@example.com or call our office on 01933 227078.
Children and young people groups
Our weekly youth clubs are Children in Need funded clubs for 10-12 & 13-17-year old's, impacted by another's drug or alcohol use. The aim of the Youth Clubs is to provide a safe space for children and young people, give them access to peer support, opportunities to develop new skills, nurture talents and have fun. These clubs will support children and young people that are at high risk of ASB, criminality and exploitation and work with them to make them safer and give them a better understanding of exploitation improving their relationships and support networks.
These groups run on a Tuesday at 'The Liburd' Kingsthorpe
Aged 10-12 years old will meet 4.30pm - 5.30pm
Aged 13-17 years old will meet 6-7pm
Should you feel that these groups would be of benefit, please email Rachel (Rlamb@family-supportlink.co.uk) or call our office on 01933 227078.
Our "I Matter Too" project is a lottery funded group for 9-11 & 11-17 year olds impacted by anothers drug or alcohol use. The aim of the "I Matter Too" project is to give them access to peer support, the opportunity to develop new skills, nurture talents and most importantly have fun. This runs during the school holidays.
Should you feel that these groups would be of benefit, please email firstname.lastname@example.org or call our office on 01933 227078.
Compliments & Feedback
If you are pleased with the service you have received, we would love for you to tell us. You can let your support worker know or contact us via email on email@example.com.
Not happy with the service? We hope that this is never the case, your support worker will go through our formal complaints procedure with you at your initial appointment and can provide you with a copy at your request. You can also request a copy by contacting our office on 01933 227078 and asking to speak to a manager or click here to email us.